Items purchased on thesetinythings.com cannot be returned or exchanged so as to ensure all products sent out from us are new, clean and hygienic for your precious little ones.
We will only be able to offer returns and exchanges for items which are defective or if wrongly sent. These items must be in their original packaging - unused, unworn, unwashed with original tags still intact and returned to us within ten (10) business days from date of purchase. All postal fees for the returns are to be paid by the customer and items will be inspected upon reaching us.
How to Return
We apologize for a defective or wrong item sent to you. Please contact us via email at firstname.lastname@example.org and provide your order number, reason(s) for return as well as clear pictures of the issue. We will review your returns on a case-by-case basis and get back to you as soon as we can.
You are responsible for the item(s) that you return to us until we receive them. Please note that we cannot be responsible for item(s) that are lost or which cannot be located prior to being received by us. You are encouraged to use a trackable form of delivery to send your returns to us. Upon our receipt and verification of the returned item(s), and provided that they meet the returns criteria specified above, we will proceed to provide you with store credits equivalent to the amount paid by you for the returned item(s), excluding shipping costs. Any refund via store credits will be processed by us within ten (10) business days of our receipt of the returned item(s).
For item(s) wrongly sent, you will be given the option to have the item(s) replaced with the correct item or to be refunded in store credits. However if the correct item is no longer available, we seek your understanding that you will be refunded in store credits.
Do note that we will only be able to address issues for products purchased directly from thesetinythings.com.